Awarepoint is as committed to the importance of team dynamics as it is to client satisfaction and technology. In applying the management principles of Good to Great by Jim Collins, the Awarepoint executive team recognizes that “under the right conditions, the problems of commitment, alignment, motivation and change largely melt away. Greatness is not a function of circumstance. Greatness, it turns out, is largely a matter of conscious choice.” Awarepoint is committed to avoiding the pitfalls that happen when people fail to understand issues completely and form opinions before doing so, then plunge ahead acting on incomplete information. Our conscious choice is to understand that, as we grow both in employee size and client base, we need to go through the form, storm, norm and perform process and plan for it.
Case in point - This is an example on a national scale of people storming before they can norm.
The Heartland Institute's Consumer Power Report #216 from 4/9/10 includes a section titled Where is My Free Obamacare? Here is the concise overview:
WHERE IS MY FREE OBAMACARE? It seems everyone is confused by the health care overhaul. Americans do not really understand the effect this will have on them and when. This is evidenced by the boatload of questions engulfing doctor's offices, insurance companies, businesses and human resources departments across the country. "They're saying. 'Where do we get the free Obamacare, and how do I sign up for that?'" One call center at eHealthInsurance.com, a California-based company, has been flooded by calls from uninsured consumers looking for instant, affordable coverage under the Obama plan. "We tell them it's not free, that there are going to be things in place that help people who are low-income, but that ultimately most of that is not going to be taking place until 2014," said Carrie McLean, a licensed agent for eHealthInsurance.com. SOURCE: McClatchyFor more granularity, click on Health care overhaul spawns mass confusion for public from McClatchy.
Some might think this Where is My Free Obamacare? is just political rhetoric from those opposed to health care financing reform, but it is more than that. It is a great example of how difficult it is to get people on the same page so they can communicate and norm. Forget performing on something like this, that is decades away. Medicare has been around over four decades and we are still storming about that – witness the problems congress is having with the in limbo scheduled 21% reduction in provider reimbursements.
Ignore any political bent of this and understand the message.
~ Dr. Harold Koenig